Refund and Returns Policy

Overview

Our refund and returns policy lasts 48 Hours. If 48 Hours have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • All health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 2 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellation Policy

Once your order has been dispatched, it cannot be cancelled. Additionally, discount vouchers can only be used once and will be considered used if you cancel the order.

Return/Refund Policy

Please note that our Muscle Oxygen Nutrition (MO2) products are non-returnable. This is due to their consumable and hygienic nature, as we prioritize the safety and health of our customers. Thank you for understanding.

If you received a product that is damaged, tampered with, or incorrect, please send us an email within 24 hours of delivery. Please include an unboxing video and images of the product, invoice, inner and outer packaging, and batch number. Our email address is support@muscleoxygennutritions.com. We will respond within 48-72 hours.

Please do not use the item you have raised a complaint about for the time being.
If the shipment is tampered or damaged, please do not accept it.
In case your order is returned after unsuccessful delivery attempts, kindly contact our customer support team. We’ll either process the refund (which will be in the form of voucher code/MO2 credit points) or we’ll send the order again subjected to the availability.
Please do not accept any packet in damage/tampered condition. No return/replacements will be given in such cases.

Payment Policy

You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.
If the amount has been deducted from your account but you haven’t received any confirmation from us, you can reach out to our customer support team and provide the following information –
Transaction details/Email address/Contact number
Complete product details which you’ve ordered
Amount debited from the account

Note to Customers

We have noticed that although a vast majority of our customers have genuine concerns, where we go to extensive lengths for smooth user experience, there are some accounts/users who abuse our liberal return/exchange policies. These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for due to which our regular/genuine customers are deprived off of the support. Hence, to protect the right of our customers, our support team reserves the right to assess, judge and then take the necessary action at their discretion.

Need Help?

Contact us at support@muscleoxygennutritions.com for questions related to refunds and returns.